•  Time Frame: You have 30 days from the date of purchase to return an item.
• Condition: Items must be in their original condition, unused, unwashed, and with all original tags and packaging.
• Process: To initiate a return, email us at (support@permesty.com) with your order number and the reason for the return. We will provide you with a prepaid shipping label.
• To return or exchange please click here

Refunds

• Processing: Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Exclusions: Sale items, gift cards, and customized products are not eligible for returns.

Exchanges

• Process: If you need to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.
• Shipping: Shipping costs for the new order are not covered by Permesty.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact us immediately at (support@permesty.com) with details and photos of the defect or damage. We will arrange for a replacement to be sent to you or issue a full refund.

Customer Service